The first important area is infrastructure.

Schools need technical infrastructure to support both online and offline access to digital resources. That physical infrastructure needs to managed and properly maintained. For this, proper planning is needed: hardware tends to be the last priority for schools when they have many other financial needs. A sustainable financial plan for hardware maintenance is crucial in the introduction of any technology in schools.

Data costs are another major concern. Software, related applications and learning content need to be available offline so that pupils can keep working beyond the school premises.

The second area that needs attention is teacher training and support. This is not a once off process – it must be continuous. But as it stands, many of the teachers in the education system received very few or no technology infused learning experiences while they were studying.

And, crucially, introducing more educational technology is about more than the addition of a piece of hardware or some software. It also means introducing novel approaches to teaching and learning. Universities that train teachers need to be cognisant of this.

In my own work with the Peo Ya Phetogo Foundation, a non profit organisation aimed at empowering teachers with computer and digital literacy skills, my colleagues and I have learned that teachers need local communities of practice where people work together and learn from each other. This can support their journey of transition from older teaching materials to modern technology. There is also extensive South African research which reflects this issue.

Then there’s localised content. There’s already a lot of local learning software in South Africa but a lot of this is in English. Most South African pupils don’t speak English as their first language, and have to battle with translating difficult concepts into their native language to try and understand what’s being taught. This is made even tougher when they are also learning new platforms and methods, like digital education tools.

Content and education technology developers need to provide adaptable systems which consider the context of use, the culture of use as well as language of use. The design process needs to follow a co-design process which also involves teachers. After all, a potential mobile learning user in South Africa can be some non-English speaker, accessing the mobile learning content in a cattle kraal in a village.

More support and security

The fourth area is technical support. Technology introduction in schools needs ongoing “help desk” support. This task is often left to Computer Applications Technology or Computing subject teachers. These teachers become burdened: they are seen as the the all round computing experts, expected to always be able to handle help desk questions.

My colleagues and I have heard this often in our teacher workshops – these teachers’ colleagues also expect them to keep and remember their passwords on their behalf. Schools in urban, peri-urban and rural schools will need dedicated technical support services which teachers will be able to rely on when facing any technical difficulties.

Finally, there’s safety and security. The use of high-end technology within and beyond schools not only affects teachers and learners but also the affects communities in which the schools are based. In a highly unequal society, crime becomes a challenge for schools, teachers and learners who have to make use of such technologies. Any introduction of technology must be accompanied by a sustainable security plan.

Policy review

This is not to say that technology doesn’t belong in schools. On the contrary, the renewed focus on introducing technology to schools should be celebrated. But it also requires a review of South Africa’s existing technology in education policies and a sustainable plan to ensure that no child is deprived of a skill that is no longer a luxury.

Mmaki Jantjies: Senior Lecturer in Information Systems at the University of the Western Cape, University of the Western Cape. This article is republished from The Conversation under a Creative Commons license. Read the original article.